Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of Floreer Clinic services and products. By booking an appointment, purchasing products, or using our services, you agree to abide by these terms. Please read them carefully.

2. Appointment Booking

2.1. To book an appointment, you must provide accurate and complete information. 2.2. Appointment times are subject to availability and may be subject to change. 2.3. A deposit may be required to secure your appointment, which is non-refundable in case of cancellation or no-show, unless otherwise specified.

3. Cancellation and Rescheduling

3.1. To cancel or reschedule an appointment, you must provide at least 24 hours’ notice. 3.2. Failure to provide sufficient notice may result in a cancellation fee or forfeiture of your deposit. 3.3. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will make every effort to notify you in advance and arrange an alternative appointment.

4. Services

4.1. We will provide services with reasonable care and skill, in accordance with industry standards. 4.2. Results may vary depending on individual factors such as skin type, lifestyle, and adherence to aftercare advice. 4.3. We reserve the right to refuse service if we deem it unsuitable or unsafe for the client.

5. Products

5.1. Product purchases are subject to availability. 5.2. We make every effort to ensure that product descriptions and prices are accurate, but errors may occur. In such cases, we reserve the right to correct any errors and cancel orders if necessary. 5.3. All sales are final. Returns or exchanges may be accepted at our discretion, subject to our returns policy.

6. Payments

6.1. Payment for services and products is due at the time of booking or purchase, unless otherwise agreed. 6.2. We accept payment by cash, credit/debit card, or other methods as specified. 6.3. Prices are subject to change without notice. Any changes will not affect bookings or purchases already confirmed.

7. Liability

7.1. We accept no liability for any allergic reactions, injuries, or other adverse effects resulting from our services or products, unless caused by our negligence. 7.2. Our liability for any breach of these terms is limited to the cost of the affected services or products. 7.3. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

8. Privacy

8.1. We collect and process your personal information in accordance with our Privacy Policy, which forms part of these terms. 8.2. By using our services or purchasing our products, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Amendments

9.1. We reserve the right to amend these terms at any time. Any changes will be effective immediately upon posting on our website. 9.2. Your continued use of our services or products constitutes acceptance of the amended terms.

10. Governing Law

10.1. These terms are governed by the laws of England and Wales. 10.2. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.